Ordering

1. How do I edit templates online?

To edit templates, simply click on the part of the template you want to edit and you’ll get options to change the text or image on the right-hand side of the page. Some parts of the template are not editable, so you will only be able to edit areas that have an “edit” button over them.

2. How do I upload my files?

If the product you selected needs you to upload a file, we’ll ask you to upload it before you add it to your basket.

3. What type of files can I upload?

We accept PDF documents for uploads and recommend that you create the file using Adobe InDesign. We want your file to work and your item to print as expected, so please read our File Supply Guide which covers everything you need to make the most of our high-standard production machinery.

4. How do I place an order online?

We’ve tried to make the process of ordering online easy, so you simply find the product you want in our product range and add it to your basket. We then let you configure your order so the printing and finishing of the product is best for the job at hand. Finally, you pay through our secure check out service.

5. What happens after I place an order?

If you’re using one of our designs, we’ll start work as soon as you checkout. If you’ve uploaded your own file for print, we’ll check it and let you know if it has passed our pre-flighting, whether you need to make changes or whether you’d like us to fix it. After that our process is almost totally automated, for reliable and robust service. You can even check the progress of your order in the Orders app as part of your account.

 

Delivery

1. How quick is your delivery?

We’ll work as quickly as you need us to. Each item has a fast guaranteed turnaround – add it to your basket to see what’s available. Choose the service level you need, which sets how quickly we work – our priority service is fastest. If you’re not in a rush, save money with our economy service.

2. What happens if my order is late?

Whatever your deadline, we’ll help you meet it. Choose our priority service for quickest turnaround. Or if you’re really up against it, same day despatch is available on our most popular items. Whatever you buy, it’s all backed by our delivery promise. In the unlikely event that part of your order isn’t despatched on time we’ll provide a credit of 20% of the items full value for each day that we’re late in despatching. This credit can be redeemed off your next order. Your order will be delivered by our preferred partners DHL. They publish on-time performance of 99%, so if “1 in a 100″ is too risky for you, please contact us to discuss delivering your order by dedicated vehicle.

3. What delivery options are available?

Your order will be delivered by our preferred partners DHL. They publish on-time performance of 99%, so if “1 in a 100″ is too risky for you, please contact us to discuss delivering your order by dedicated vehicle. A variety of services are available, depending on your chosen delivery address. You’ll see these in your shopping basket.

4. Can I deliver to a different address?

Sure. When you checkout, you can choose to deliver to your invoice address, any alternative from your address book, or a new delivery address you enter there and then.

5. How do I change the delivery address after I’ve placed an order?

If you need to change the address you want your order delivered to, we can usually do this any time while your order shows as ‘in progress’ in the Orders app. After your order is complete, it’s too late to change. If you have an ‘order in progress’ which you’d like to change, please contact us and tell us the address you’d like to send it to. We charge £10+VAT for this service, plus any delivery charge differences.

6. Where do you deliver to?

We can deliver to anywhere in the UK, Ireland, France, Switzerland and the Netherlands. If you enter a delivery address to any of these countries, we’ll show you the delivery price and time in transit. If you need a delivery further afield, please contact us.

7. How is my order packaged?

Your order will be packed in double-walled cartons for superb protection of your printed products.

 

Payments & Invoices

1. How much are your products?

We have a large product range with lots of different prices. Search our products & prices to find the product you’re interested in and we’ll let you know the price before you add it to your basket. Generally speaking, our prices are low and our quality is high. Don’t believe me, read our customer reviews and see what other people like you think of our service.

2. I have a question about my invoice/payment, what should I do?

Please contact us if you have a question about an invoice or payment you’ve made. To get copies of invoices, sign in to your account and then click Orders tab followed by the Invoices menu.

3. Why am I being charged VAT?

Since we sell to lots of different businesses, all our prices exclude VAT. We’ll add VAT to your order at the current rate. If you don’t pay VAT, let us know and we won’t charge you VAT. Read more about VATand how it might impact you.

4. Is my payment secure?

All online payments are made via one of our secure payment gateways; Worldpay, PayPal or Stripe. Please note that we at Click.Print.Go. never see your credit card information as it is encrypted through the payment gateway. Rest assured that your billing details are safe.

 

Refunds

1. There is something wrong with my order, what do I do?

We work hard to make sure you order is produced to our high standards. In the unlikely event that you find something wrong, please contact us and explain the issue. We’ll do our best to resolve it to your satisfaction.

2. Can I cancel my order?

Once you’ve checked out, your order will begin our automated production process. As we’re manufacturing something just for you, it’s not possible to cancel your order once we begin.

3. I’ve noticed a mistake, can I change my order?

Please check your design carefully before you finish. We offer fantastic prices by automating our entire process. So the first set of human eyes proof-reading your design will be your own when you open the box. We don’t want you to be sad. So please check all telephone numbers, dates, times, addresses, prices and spelling before you order. If you spot an error after you’ve ordered, then we’re sorry that we won’t be able to rectify it.

4. What happens if my order is late?

Whatever your deadline, we’ll help you meet it. Choose our priority service for quickest turnaround. Or if you’re really up against it, same day despatch is available on our most popular items. Whatever you buy, it’s all backed by our delivery promise. In the unlikely event that part of your order isn’t despatched on time, we’ll provide a credit of 20% of the items full value for each day that we’re late in despatching. This credit can be redeemed off your next order. Your order will be delivered by our preferred partners DHL. They publish on-time performance of 99%, so if “1 in a 100″ is too risky for you, please contact us to discuss delivering your order by dedicated vehicle.