I have a question about an invoice / payment. What should I do?

Please contact us if you have a question about an invoice or payment you’ve made. To get copies of invoices, sign in to your account and then click the ‘Invoices’ tab at the top of the screen.

How do I get my VAT invoice?

To get copies of invoices, sign in to your account and then click the ‘Settings’ app in the middle of the screen, click the ‘Invoices’ menu alongside your orders and you can download from there.

Can I pay with cash or cheque?

We only accept payment by debit or credit card online. If you are a limited company, a local authority or large organisation, contact us for details of our credit account terms.

Is my payment secure?

All online payments are made via Stripe. All payments take place over encrypted pages through the servers of the payment gateway providers. Stripe is a leading online payment provider. Please note that Stripe does not divulge your credit card information to anyone, including us at Click. Print. Go., so you can rest assured that your billing details are safe.

Should I be charged VAT?

Since we sell to businesses, all our prices exclude VAT. We’ll add VAT to your order at the current rate. Many items like leaflets and flyers qualify for VAT at 0%. Add an item to your basket to see its VAT rate.

I’m VAT exempt, why are you charging me VAT?

If you are a registered charity or have VAT Exempt status, please contact us before you place your order.